TAIGU is a smart mobility service for registered users to rent electric bicycles for convenient, safe and environmentally friendly short-distance travel within approved operating zones.
TAIGU HELP CENTRE
How can we help?
Clear guidance for a safer, smarter TAIGU ride—from your first unlock to a smooth return.
⛑Helmet on.
RIDE SMART REMINDER
Helmet on.
Ride responsibly.
One person per bike. Use designated bicycle lanes and return at approved parking zones.
View ride guide →Report an accidentGet help quickly
→🔧Report a damaged bikeKeep every ride safe
→📧Contact supportWe are here to help
→UTAR
TAIGU × UTAR
Your campus rider guide.
Quick answers for safer riding, parking and support while using TAIGU at UTAR.
SUPPORT TOPICS
Everything you need,
in one place.
Choose a topic to get helpful guidance for your TAIGU account and every ride.
Home
Find the support you need in one place.
Getting Started
Everything you need before your first TAIGU ride.
Download App
Get the TAIGU app for iOS or Android.
Register Account
Create and verify your TAIGU rider account.
Ride Guide
Unlock, ride and return your e-bike correctly.
Parking Rules
Return only at approved TAIGU parking zones.
Battery & Charging
Battery-level guidance and what to do if it is low.
Deposit Refund
How eligible deposit refunds are processed.
Insurance Claims
Guidance for third-party liability insurance claims.
Report Accident
Get immediate help after an accident or near miss.
Report Damaged Bike
Tell us if a TAIGU e-bike needs attention.
Contact Support
Reach the TAIGU customer support team.
FAQ
Quick answers to common rider questions.
Terms & Conditions
The rules for using the TAIGU service.
Privacy Policy
How TAIGU handles rider information.
SAFE RIDING, SIMPLIFIED
A better ride
starts here.
Follow these four steps to keep yourself and the TAIGU community safe.
- 01
Check before you ride
Wear a helmet and check the e-bike’s brakes, tyres and battery level.
- 02
Keep to safe routes
Ride on designated bicycle lanes where available. Respect pedestrians and traffic rules.
- 03
One person per e-bike
Never carry a passenger. TAIGU e-bikes are designed for one rider only.
- 04
Park and return correctly
Park neatly at an approved zone, then tap Return E-bike in the app.
IN AN EMERGENCY?
Put safety first.
Move to a safe place where possible. For urgent assistance, contact local emergency services first, then report the incident to TAIGU.
QUICK ANSWERS
Frequently asked
questions.
Can’t find what you need? Our support team is ready to help.
CONTACT SUPPORT
Still need
help?
Send us the details and our team will guide you on the next step.
TAIGU Support
Malaysia@UnitedTaigu.com
◷
For urgent incidents
Please contact local emergency services first.