Helmet on
Wear your helmet before every TAIGU ride.
TAIGU × UTAR
Ride smart.
Keep campus safe.
Your practical guide to using TAIGU responsibly at UTAR—from your first unlock to a correct return.
Read the four essentials ↓THE FOUR ESSENTIALS
Simple habits.
Safer campus rides.
One rider only
Each TAIGU e-bike is for one person only.
Use bicycle lanes
Use designated bicycle lanes and approved routes where available.
Park & return
Park neatly at a designated TAIGU zone, then tap Return E-bike.
HOW TO RIDE AT UTAR
Scan. Ride.
Return.
- 1
Open the TAIGU app
Register your account, ensure your wallet is ready and find an available e-bike.
- 2
Scan and check
Scan the QR code. Before moving, put on your helmet and check the bike is safe to ride.
- 3
Ride with care
Use bicycle lanes and designated routes where available. Give pedestrians space and follow campus directions.
- 4
Park, then tap Return E-bike
Leave the e-bike neatly in a designated TAIGU zone and wait for the app to confirm your ride has ended.
RESPECT CAMPUS SPACES
Some spaces
are for people first.
Avoid riding in:
- Campus buildings and indoor areas
- Pedestrian-only spaces
- Areas marked as restricted or no-ride zones in the app
If a warning occurs, stop safely and use the app guidance or contact TAIGU Support.
NEED HELP?
Know what to do
when it matters.
Accident or near miss
Prioritise your safety. Move to a safe place where possible. Contact emergency services or campus security when needed, then report the incident to TAIGU.
Report an incident →Damaged e-bike
Do not ride a damaged e-bike. Note the bike number and location, take a photo if possible, and let TAIGU Support know.
Report a damaged bike →Insurance support
TAIGU maintains insurance arrangements to support its UTAR operations. Claims are assessed under the applicable terms.
Talk to support →UTAR FAQ
Questions,
answered.
Yes. Wear a helmet before every ride. It is the simplest way to make your journey safer.
TAIGU HELP CENTRE